30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a full refund for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

Longer warranty period (12 to 18 months warranty)

We will solve all quality-related problems for you. If you have any quality problems, please contact our customer service email support@imartine.com.

How do I register my iMartine warranty?

For Registering your iMartine Product Online and to get Online services, please CLICK HERE.

What isn’t covered by the warranty?

Purchases from unauthorized resellers Improperly operated devicesLost or stolen products Purchases made over limited warranty time (unless otherwise stated) Non-quality-related issues (after 30 days of purchase)  Consumable components like brushes and filters are not covered free products.

When does the warranty begin?

It begins the day you place your order.

How do I claim the warranty?

iMartine offers amazing support for all of our products. Please refer to the specific FAQs for your product and give suggestions to this email: support@imartine.com

What is a valid proof of purchase?

An order number for each purchase made through iMartine. A dated sales receipt from an authorized iMartine reseller that shows the description of the product along with its price.

What if I don’t have any proof of purchase?

If you made your purchase through iMartine Store, we may be able to locate your order using your email address, name or shipping address. If you made your purchase through an authorized amarey Reseller, you may contact the reseller to see if they can provide a copy of your receipt. If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

What if I move overseas? Will my limited warranty still be valid?

No, the warranty is only applicable in the country your product was originally shipped to.